Most cold-email diagnostics treat the preview pane as if the reader were looking at a full desktop client with three lines of preview text and a wide subject column. The data does not support that assumption anymore. Somewhere north of sixty percent of cold emails are opened (or not opened) on mobile, and the mobile preview pane has different rules than the desktop one.
If your open rate drops when you switch sending volume from a few dozen a day to a few hundred, there is a good chance you are losing the mobile pane.
Photo by Kerde Severin on Pexels
The mobile preview is shorter than you think
On most mobile mail clients, the subject line is truncated around forty to fifty characters, and the preview text is two lines max. The reader makes the open-or-delete decision based on what fits in that window.
This means several things at once:
- A subject line that reads well at seventy characters on desktop reads as a half-sentence on mobile.
- Anything you put in your first line that is template-y ("Hi NAME, I hope this finds you well") is the entire preview the reader sees.
- A subject that depends on the second half to make sense (e.g., "Quick question, do you have a few minutes to talk about ...") loses its meaning when the rest is hidden.
The fix is to write subject lines and openers as if the reader will only see the first forty characters of each. If both parts read as a person sending a real message in that constrained window, you keep the open. If either reads as a template, you lose it.
What the reader actually sees
A useful exercise: open your own draft on a phone in vertical orientation. Look at the preview pane. Read only what is visible without expanding.
Most senders are surprised by how little signal is there. The subject is half a sentence. The preview is the salutation and maybe the first half of the first real sentence. The signature, the value prop, the CTA, the personalization in the third paragraph are all invisible at this stage. The reader sees only what fits.
This is why mobile preview panes systematically reward short, specific subject lines and openers, and systematically punish long template-style ones. The reader on the train does not have the patience to expand the preview to read more. They tap the trash icon or move on.
Three rewrites that recover the mobile open rate
Specific changes that tend to move the number:
Rewrite 1: cut the subject line by half
If your subject is over fifty characters, it is almost certainly losing mobile opens to truncation. Find a way to say the same thing in five or six words. "Quick question about your onboarding email sequence" becomes "Question on your onboarding flow." Same meaning, fits the preview, reads as natural.
Rewrite 2: kill the salutation as the first visible line
"Hi [Name], I hope this finds you well, I wanted to reach out about..." consumes the entire mobile preview before the value prop starts. The fix is to either drop the salutation entirely (acceptable in outreach), put the salutation on its own line with no body content, or write the first sentence so the salutation does not eat the preview.
Better: "Hi [Name] - quick question about your onboarding flow. Saw the post from your head of product last week and had a specific suggestion." The reader sees the first sentence in the preview, knows the email is about a specific artifact, and decides to open.
Rewrite 3: write for the truncated subject
Test the subject by truncating it manually at forty characters. Does it still make sense? "Quick question about your data pipeline" still makes sense at forty characters. "Following up on our conversation last Tuesday at the conference about ..." does not.
If the truncated version reads as gibberish, rewrite until it reads as a complete thought.
The deliverability layer matters too
If your sending domain has a reputation problem, even a perfect mobile-friendly draft will go to spam. Run your sending domain through MXToolbox for SPF, DKIM, DMARC, and blacklist status. Cross-check at Spamhaus. For a one-shot deliverability score on a specific test send, Mail Tester returns a 0-to-10 rating based on what a real spam filter would see.
These three free tools together cover most of the technical deliverability problems senders run into before they ever get to content optimization.
What scoring tools catch that the eye misses
Reading your own subject line on your own phone is the cheapest test you can run. But there are two failure modes the eye misses reliably: spam-trigger density in long subject lines, and unconscious template patterns that slip into your phrasing after you write a few similar emails in a row.
The free cold email scorer by EvvyTools runs the subject line and body against the seven dimensions of outreach diagnostics and returns a score with specific notes on the lines that drag it down. It catches the things that are obvious once pointed out but invisible from inside your own draft: an opener that pattern-matches a template, a subject that does not survive truncation, a CTA that asks for too much.
For background on what each dimension means and how to read the score, the longer guide How to Diagnose a Failing Cold Email Before You Hit Send walks through all seven. Other writing and copywriting utilities live in the tools directory on the same site.
A small habit that compounds
The senders who land in the inbox consistently treat the preview pane as the unit of work, not the full email. They write the subject line to survive truncation, they write the first line to deliver value in the preview window, and they trust that the rest of the body can do the real selling once the open has been earned.
Read your next draft on your phone before sending. If the preview pane does not earn the open by itself, the rest of the email does not get the chance.
That is the entire game for the mobile reader. Most senders never run this check, which is why most senders see their open rate drop when their list moves from desktop to mobile. The fix is fifteen seconds long and you can run it on every draft.
Run it before the next batch. The numbers move.
A few notes on screen sizes
The truncation thresholds I gave above (roughly forty to fifty characters for subjects, two lines for preview text) are averages across the major mobile mail clients. Specific clients vary. The Gmail mobile app shows a few more characters than the Apple Mail app on iPhone in portrait. Outlook Mobile shows fewer than either. Reading at landscape orientation adds about a third more characters, but most people on the move are reading in portrait.
The practical implication: design for the most restrictive case. If your subject and opener earn the open on a portrait iPhone showing forty characters, they will earn it on every other client too. If they only work at a hundred characters, you are losing the readers who matter most (the busy ones on the move).
The dark-mode wrinkle
One small thing worth knowing: dark-mode rendering in some clients can change how preview text contrasts with the background. If your draft includes any HTML formatting (bold, color, background fills) that depends on light-mode assumptions, the preview can render as low-contrast gibberish in dark mode.
Plain-text cold emails avoid this problem entirely, which is one more reason to send cold outreach as plain text rather than as styled HTML. The plain-text version reads the same in both modes, on every client, at every screen size. One fewer thing to debug.
Worth fifteen seconds of attention before sending any batch at volume.
