The man stood in his own living room, staring at a half-painted wall. The contractor had taken his $8,500 deposit three weeks ago. One coat of primer. That was it. Phone disconnected. License number? Fake. His wife was crying in the kitchen.
I got the call the next morning. I've been painting and renovating in the Bahamas since 1992. I've walked into the aftermath of this exact situation more times than I can count. And every single time, the homeowner says the same thing: "I should have known."
Here's the thing — you can know. The signs are there before you ever sign a contract. You just need to know what you're looking at.
What nobody in the trade will tell you about hiring a contractor
Most homeowners interview contractors the wrong way. They ask about price, timeline, and availability. Those are the questions every contractor has rehearsed answers for. A bad contractor sounds exactly like a good one when you ask the wrong questions.
The real interview happens before they say a word. It happens when they pull up to your house.
1. Watch what comes out of the truck
A contractor's tools tell you everything. Not the big stuff — anyone can finance a fancy table saw and make payments they'll never finish. Look at the small tools. The ones they use every day. The ones nobody sees but them.
When I see a painter walk onto a job with a Wooster Brush R017-48 Sherlock GT extension pole, I know something about that person. That pole costs about $29. A cheap wooden pole costs $8. The difference is $21 — pocket change over the life of the tool.
But the painter who buys the Wooster made a decision that matters: "I care about what my hands touch all day." The Sherlock GT locks tight, extends smooth from 4 to 8 feet, and doesn't slip mid-stroke. A cheap pole slips. It wobbles. It leaves uneven pressure on the roller — which means uneven paint on your wall.
The guy who shows up with a bent roller frame and a pole held together with duct tape? He's telling you exactly who he is. Believe him the first time.
2. Ask the question that makes bad contractors squirm
After 34 years, I know the one question that separates professionals from pretenders. It's not "how much" or "how long." It's this:
"Walk me through how your last job finished. Specifically the final three days."
A good contractor will give you details without thinking. They'll tell you about the punch list, the walkthrough with the client, the touch-ups they caught, the cleanup routine. They'll remember the client's name and what they said at the end. They'll tell you about the thing that almost went wrong and how they caught it.
A bad contractor will give you something vague. "Oh, it went fine. Everyone was happy." They can't describe the finish because they weren't there for it. They were already on to the next deposit, the next handshake, the next promise they wouldn't keep.
I've been the last man on the job site more times than I can count. Sometimes one of the last to arrive — always one of the last to leave. While everyone else moved on to the next job, I was still there finishing. That pattern followed me for 34 years. The contractor who stays through the finish is the contractor you want.
3. The deposit test
Never hand over more than you're willing to lose before work begins. I say that as a contractor — someone who takes deposits.
A reasonable deposit covers materials. Ten to fifteen percent on a typical renovation. Maybe twenty-five percent on a large project with custom orders and long lead times.
Anyone asking for fifty percent up front is either in financial trouble or planning to be. Either way, that's not your problem to solve. Walk away.
4. Read the contract like a contractor would
Most homeowners skim the contract and look at the total. That's the number the bad contractor is counting on you to fixate on.
Look instead at what's not in the contract. Is there a payment schedule tied to completed milestones — not dates? Is there a clear scope of what's included and, more importantly, what's excluded? Is there a process for change orders in writing?
If the contract is one page and the scope of work is one sentence, you're not holding a contract. You're holding a wish.
What the uninformed homeowner does: Gets three quotes, picks the middle one, signs whatever contract is put in front of them, and hopes for the best.
What the smart homeowner now does: Watches the tools come off the truck. Asks about the finish — not the start. Caps the deposit at materials cost. Reads the contract for what's missing, not just what's there. Walks into every contractor meeting knowing exactly what they're looking at.
You didn't decide to renovate your home so you could gamble $20,000 on a stranger. You did it because you take pride in your space. Because you want it done right. Because you're not the kind of person who cuts corners — and you shouldn't hire someone who does.
The difference between a nightmare renovation and a smooth one isn't luck. It's what you notice before you sign. The tools. The answers. The contract. The deposit.
Now you know what to notice. That puts you ahead of ninety percent of homeowners before you ever pick up the phone.
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I put 34 years of job-site experience into this. No opt-in walls, no courses to buy — just the guide.
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