A remote help desk cut ticket turnaround from 1.2 hrs to 50 min and lifted CSAT by 15% using tiny daily tweaks. See the exact process changes that deliver a 30% time cut.
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30% Time Cut for Remote Support Process Optimization Stalls?
A remote help desk cut ticket turnaround from 1.2 hrs to 50 min and lifted CSAT by 15% using tiny daily tweaks. See the exact process changes that deliver a 30%
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Orson
@orson098Stats
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