If you're using a Lamtto smart CarPlay screen and have run into issues like not being able to download videos, view recordings on your phone, or missing online video features — don't worry.
These are common questions many users have, and in most cases, they are related to device design, system updates, or usage methods, not product defects.
In this guide, we'll walk you through clear and practical solutions to help you get the best experience from your device.
1. Why Can't I Download Recorded Videos to My Phone?
If your Lamtto device comes with a DVR (dash cam) function — meaning it includes front and/or rear cameras — you may expect to download videos directly to your phone.
However, here's the key point: The dashcam system does NOT support connection to any mobile app. So:
❌ You cannot transfer or download videos to your phone
❌ There is no WiFi/App playback function
Recommended Solution
To access your recorded videos:
- Remove the TF (microSD) card from the device
- Insert it into a card reader
- Connect it to your PC or laptop
- Open and view the video files directly
This is the fastest and most stable way to review footage.
2. Can I View Dashcam Videos on My Phone?
We understand that many users prefer viewing videos directly on their phones for convenience.
However: It is currently not supported to view recordings on your phone.
What You Can Do Instead
- Playback directly on the CarPlay screen (if supported)
- Use a computer (PC/Mac) for full video access
This design ensures more stable recording performance, better storage efficiency, and reduced system complexity.
3. Why Did Online Video Apps Disappear?
Some users have reported that online video features (like streaming apps) are no longer available.
This is due to a system update where online video functions were removed.
The change is intentional from the system side — it helps improve system stability, performance, and compatibility.
What to Do
- Restart your device
- Reconnect your phone
- Ensure stable WiFi (if needed)
Common Misunderstandings
❌ Not all CarPlay screens support app downloads
❌ DVR ≠ mobile app control
❌ Some features may change after updates
Need Help?
Feel free to contact Lamtto support — they're always here to help you get the best experience from your device.
Source: https://lamtto.com/blogs/news/why-can-t-i-watch-videos-on-my-carplay-screen
